Contact

Contact

We respond to most messages within 24 hours during business days.

Customer support

For all enquiries — orders, returns, product questions, press,
wholesale, research, or anything else:

support@rederalabs.com

There is no separate inbox for press, research, or wholesale.
Every message reaches the same team.

Before you write

Many common questions are answered on our other pages:

- Tracking an order→ [order tracking page](/pages/track-order)
- How Lull works→ [FAQ](/pages/faq) and [Scientific evidence](/pages/science)
- Returns and refunds → [Refund policy](/pages/refund-policy)
- Shipping times → [Shipping policy](/pages/shipping-policy)
- Safety, contraindications, and disclaimers → [Medical disclaimer](/pages/medical-disclaimer)

If your question isn't answered there, email us.

## What to include in your message

To help us reply faster:

- Your order number, if applicable
- A clear subject line
- A description of the issue or question
- Photos or screenshots if relevant

Our team

Lull is built and supported by a small team. There is no
overseas call center, no scripted chatbot, no AI-generated reply.
You will hear back from a real person.

Company information

Intertil d.o.o.
Metava 39a
2229 Malečnik
Slovenia
VAT: SI47411147

For legal correspondence and formal business enquiries, use the
postal address above. For everything else, email.

Response hours

Monday to Friday, 9:00–17:00 CET (Central European Time).

Messages received on weekends or holidays are answered on the
next business day.